acceptable Quality Assurance and Quality Control Program is a management
system to assure the Offeror, its employees and itís customer that it is doing
what it says it is going to do. It focuses on what is important in itís
business and should assist in improving safety, profitability and reliability.
It will generally contain some or all of the following values:
Management's Role and Responsibility is well defined and an active part of
The Offeror's organizational structure is defined, as well as how quality
assurance fits in.
The actual Quality Assurance (QA) Program (ISO 9000, NQA-1, ANSI/ASMI,
How a RFP package and/or awarded subcontract is reviewed. How are the
quality related issues in a subcontract addressed by the Offeror's QA
policies and procedures?
Design Control Policies and Procedures
Documentation and Data Control Management are clear, in place and current.
Purchasing Procedures incorporate guidelines for quality.
Procedures are in place if the Offeror becomes responsible for control of
Government Furnished Property or Equipment. How does the Offeror maintain,
store, manage, and return equipment back to customer. If modifications are
made to customer supplied products, is there a tracking and documentation
Product Identification and Traceability for both incoming raw materials,
components and equipment and outgoing products. Is there a process to
notify customers if a product fails, or components within a product are
Process Controls are documented and in place.
Inspection and Testing is performed according to industry recognized
Control of any internal inspection, measuring and test equipment is
documented and performed according to manufacturing and/or industry
Inspection and Test Status are documented and performed according to
industry standards or customers requirements. Proper notification to
customer is provided when required.
Control of Non-Conforming Product includes appropriate quarantine, analysis
and correctional steps are in place. Checks assure no non-conforming
product will be shipped to any customers.
Corrective Action and Preventative Action Management and Documentation are
documented and performed in a timely and proactive manner.
Handling, Storage, Packaging, Preservation and Delivery Procedures are
clearly defined and consistently applied.
Control of Quality Records are documented and current. Legal and industry
standard practices are applied to record retention.
Internal Quality Audits are routinely performed and documented. Any
findings are systematically identified, analyzed and corrected. Policies
and procedures are updated in a timely fashion to accommodate changes and
improvements to the QA program.
Employees are properly trained and equipped to perform assigned work. The
Offeror has an established orientation program for new hires.